PAYMENT & SHIPPING

PAYMENT

What payment methods do you accept?

BPI cash deposit or online fund transfer
BDO cash deposit or onine fund transfer
LBC 

Palawan Express

Western Union 

PayPal

In-cash (for clients who will visit our studio)

What are your bank account details?
Account details will be given via email after sending an order form.


Can I change my payment method?
Yes, email us directly at suzyclothing@gmail.com for details.

SHIPPING

What is your shipping methods?
We ship thru LBC

Do you accept same day delivery such as Lalamove or Grab Express?

Yes we do if your order is on-hand. Shipping fee willl be paid upon delivery of item to the customer. Contact us via email for faster transaction.


How much are your shipping rates?
Flat rate:

160- Metro Manila

185- Greater Metro Manila (Luzon Provinces)

205- Provincial (Visayas and Mindanao Provinces)

Free shipping on orders PHP 3000 and up

How long does shipping take?

If your order is in-stock, we ship the next business day after your payment has been settled. If it's for Pre-order, we process it for 5-7 working days before we ship it (strictly no rush orders).

Delivery days:

Metro Manila- 1-2 business days

Provincial- 3-5 business days. 

We ship Monday-Saturday except for Holidays.

We usually send an email confirmation regarding how many processing days your order will take. Please note that we don't control anything over our courier's end, so we can't assure the exact arrival date of your package.  

How many days will I wait until I receive my  Pre-order?
Pre-orders will take 5-7 working days+ delivery days.


How do I track my delivery status?
You may track your order delivery status via Lbcexpress.com


Why is my tracking number not showing up in the results?
Don't panic, your tracking information may be encoded once your package reaches the LBC headquarters so it may not apppear in their system yet. Try checking again at a later time. 

Help! My package hasn't arrived yet at your given time period.
This situation rarely happens, but if it does, you can try reaching LBC to report your issue via email: customercare@lbcexpress.com

Or contact any LBC branch near you.

If they still haven't addressed the issue, please contact us immediately and we will help you resolve the problem. 

Do you ship internationally?
Not available as of now. We only ship orders inside the Philippines.

Do you do meet ups?
Unfortunately, our schedules tend to change so we can't commit on meet up for orders. But don't fret! You can pick up your order at our studio located at Eastwood, Quezon City (email us at suzyclothing@gmail.com for details).