PAYMENT & SHIPPING

PAYMENT

What payment methods do you accept?

BDO / BPI Bank Deposit
Paypal
GCASH
Remittance

What are your bank account details?
Account details will be given via email after sending an order form.


Can I change my payment method?
Yes, email us directly at suzyclothing@gmail.com for details.

 

SHIPPING

What is your shipping methods?
We ship thru J&T express (locally in PH) and DHL for international orders.

We do free shipping for orders P3000 and up for local orders.

Do you ship internationally?

Yes we do! At the check out page, kindly pick shipping option: INTERNATIONAL SHIPPING- DHL and payment option: INTERNATIONAL PAYMENT

Shipping rate will be calculated after check out, we'll email you the total amount with shipping fee and payment details. You may pay through Paypal (with added 4.5% surcharge) or Western Union.

Do you accept same day delivery such as Lalamove or Grab Express?

Yes we do if your order is on-hand. Shipping fee will be paid upon delivery of the item to the customer. Contact us via email for faster transaction.

How much are your shipping rates?

90- Metro Manila

100- Greater Manila (Luzon Provinces)

125- Provincial (Visayan and Mindanao Provinces)

We ship for free nationwide for orders worth 3000php and above.

Shipping cost for International orders are subject to their respective zip codes. We ship all international orders via DHL, please send us an email suzyclothing@gmail.com if you wanna inquire on shipping cost to your location. 

 

How long does shipping take?

If your order is in-stock, we ship the next business day after your payment has been settled. If it's for Pre-order, we process it for 7-9 working days before we ship it (strictly no rush orders).

Delivery days:
Metro Manila- 1-3 business days
Provincial - 3-5 business days
International- 4-7 business days

We ship Monday-Saturday except for Holidays.

We usually send an email confirmation regarding how many processing days your order will take. Please note that we don't control anything over our courier's end, so we can't guarantee the exact arrival date of your package.  

How many days will I wait until I receive my  Pre-order?
Pre-orders will take 7-9 production days+ delivery days.


How do I track my delivery status?
You may track your order delivery status via JTexpress.ph

For international orders, DHL usually sends real time updates through text.

Why is my tracking number not showing up in the results?
Don't panic, your tracking information may be encoded once your package reaches the courier's headquarters so it may not appear in their system yet. Try checking again at a later time. 

Help! My package hasn't arrived yet at your given time period.
This situation rarely happens, but you may try reaching J&T to report your issue at (02) 8911 1888, or you may try contacting ant J&T branch near you. 


If they still haven't addressed the issue, please contact us immediately and we will help you resolve the problem. 

Do you do meet ups?
We allow order pick ups at our studio located at Eastwood, Quezon City (email us at suzyclothing@gmail.com for details).