FAQS

Below are some frequently asked questions— should you have any more question/s or concern/s that are not stated here, please feel free to drop us an email at suzyclothing@gmail.com or click the contact button.

OUR PRODUCTS

What material are your clothes made of?
We always guarantee that our pieces are made with best quality fabrics we can find. Check the details per design for more information about the product.

Where are they made?
All Suzy products are designed and made in the Philippines.

Do you allow mixing sizes for twinsets and separates?
Yes, please email us to order.

ORDERING

How do I know which size fits me?
Please refer to the 'SIZING GUIDE' tab under the 'HOW TO ORDER' drop down menu. Some designs are made oversized or tight fitting, we highly suggest to read all details of the product before ordering. You may also consult your size and measurements with us thru email: suzyclothing@gmail.com

I like a certain product but it's already sold out, will you restock?
Products that are labeled 'SOLD OUT' means we are not restocking anymore. However, products that are labeled 'PRE-ORDER' are available but currently not on-hand so you need to order it first to have it made for you (Pre-order lead time: 5-7 working days).

Do you accept international orders?
Not available as of now. We only accept orders inside the Philippines.

What is Pre-order?
It means that it is not available on-hand but we can process it for 5-7 working days (Excluding pieces that are labeled 'SOLD OUT').

Can I directly email/ message you my order instead?
Yes, just send in your complete details:
 
Full name:
Contact no. and Email:
Complete address:
Order/s: (name, size, color & quantity)
MOP: (BPI/BDO deposit/ LBC/ Western Union/ Palawan Express)
Date of payment:

send to: suzyclothing@gmail.com

How long is your reservation period?
Only up to 3 days, If you fail to pay within the reservation period, you need to fill up another order form to reserve it again or directly email us for an extension.

Can I still add/ remove some items from my order?
Of course, as long as you have not yet settled your payment. Just drop us an email at suzyclothing@gmail.com

I already settled my payment, what's next?
Please send us a scanned copy or photo of your deposit slip at suzyclothing@gmail.com with subject: 'PAYMENT- (your full name)' and we will promptly reply your order status.

OTHERS

Do you have a physical store?
Yes we do! We're located at Eastwood City, QC by appointment only. Contact us thru email for  fitting or viewing appointment.

How do I set up an appointment?

We're open Tuesday- Sunday; 11am-6pm.

Contact us thru email: suzyclothing@gmail.com and we'll send complete instructions on how to visit our studio. Kindly notify us atleast a day before your visit.

Please note that our studio's availability may change from time to time, it's best to contact us first so we can pencil your appointment/ timeslot of visit.

Can I check and fit your clothes first before I buy?

Yes of course! You're welcome to visit our studio even if you just want to check out our pieces.

Do you allow returns & exchanges?
Yes, please refer to the 'RETURN + EXCHANGE' tab under the 'HOW TO ORDER' drop down menu.

I want to collaborate with your brand, is it possible?
Yes! Suzy clothing is supporting and finding young professionals that envision the same aesthetic as ours. Please send in your portfolio to suzyclothing@gmail.com

How can I be featured in the 'SUZY GIRLS' section in your site/ instagram?
Get featured by simply posting a photo of you wearing it then tag @suzyclothing


I'm a stylist and I want to pull out some of your products, is it possible?
Yup! You may send a formal letter for pullout to suzyclothing@gmail.com, thanks!


We'd like to send an invitation to carry your brand/ to join a bazaar event. How do we reach you?
You may send in your proposal letter to suzyclothing@gmail.com, thanks!