FREQUENTLY ASKED QUESTIONS
What material are your clothes made of?
We always guarantee that our pieces are made with best quality fabrics we can find. Check the details per design for more information about the product.
Where are they made?
All of our products are sourced and made in the Philippines.
Do you allow mixing sizes for twinsets and separates?
Yes, please email us to order.
How do I know which size fits me?
Please refer to the 'SIZING GUIDE' tab under the 'HOW TO ORDER' drop down menu. Some designs are made oversized or tight fitting, we highly suggest to read all details of the product before ordering. You may also consult your size and measurements with us thru email: firstname.lastname@example.org
I like a certain product but it's already sold out, will you restock?
Some of our products, if not ON-HAND are still available for PRE-ORDER. Which means you will need to order it first to have it made for you (Pre-order lead time: 7-9 production days).
Do you ship internationally?
Yes we do! We ship all international orders via FEDEX.
What does pre-order mean?
Pre-order means that the item is not on-hand. Because of this, all pre-orders usually take 7-9 processing days before it will be processed for shipping.
Can I directly email/ message you my order instead?
Yes, just send in your complete details to email@example.com:
Contact no. and Email:
Order/s: (name, size, color & quantity)
MOP: (BPI/BDO deposit/ LBC/ GCASH/ PAYMAYA/ Western Union/ Palawan Padala)
Date of payment:
How long is your reservation period?
Only up to 48 hrs, If you fail to pay within the reservation period, you need to make another order again or directly email us for an extension.
Can I still add/ remove some items from my order?
Of course, as long as you have not yet settled your payment. Just drop us an email at firstname.lastname@example.org
I already settled my payment, what's next?
Please send us a clear copy or photo of your deposit slip to email@example.com with subject: PAYMENT - FULL NAME. Please allow us 24 hours to verify your payment.
Do you have a physical store?
Yes we do but due to our current situation, we are closed for fitting appointments for health and safety reasons. We hope we can see you soon when we open our studio again!
Do you allow returns & exchanges?
Yes, please refer to the 'RETURN + EXCHANGE' tab under the 'HOW TO ORDER' drop down menu.
I want to collaborate with your brand, is it possible?
Yes! Suzy clothing is supporting and finding young professionals that envision the same aesthetic as ours. Please send in your portfolio to firstname.lastname@example.org
I'm a stylist and I want to pull out some of your products, is it possible?
Yup! You may send a formal letter for pullout to email@example.com, thanks!
We'd like to send an invitation to carry your brand/ to join a bazaar event. How do we reach you?
You may send in your proposal letter to firstname.lastname@example.org, thanks!