FREQUENTLY ASKED QUESTIONS

 

PRODUCT

What material are your clothes made of?
We always guarantee that our pieces are made with best quality fabrics we can find. Check the details per design for more information about the product.

Where are they made?
All of our products are sourced and made in the Philippines.

Do you allow mixing sizes for twinsets and separates?
Yes, please email us to order.

 

ORDER

How do I know which size fits me?
Please refer to the 'SIZING GUIDE' tab under the 'HOW TO ORDER' drop down menu. Some designs are made oversized or tight fitting, we highly suggest to read all details of the product before ordering. You may also consult your size and measurements with us thru email: suzyclothing@gmail.com 

I like a certain product but it's already sold out, will you restock?
Some of our products, if not ON-HAND are still available for PRE-ORDER. Which means you need to order it first to have it made for you (Pre-order lead time: 7-9 production days). 

Do you ship internationally? 

Yes we do! We ship all international orders via DHL. Please send us an email to inquire about the shipping cost to your area. 

What does pre-order mean?

Pre-order means that the item is not on-hand. Because of this, all pre-orders usually take 7-9 processing days before it can be processed for shipping. Only items with the pre-order option are available for pre-order, sold out items are excluded. 

Can I directly email/ message you my order instead?
Yes, just send in your complete details to suzyclothing@gmail.com:
 
Full name:
Contact no. and Email:
Complete address:
Order/s: (name, size, color & quantity)
MOP: (BPI/BDO deposit/ LBC/ GCASH/ Western Union/ Palawan Padala)
Date of payment:

How long is your reservation period?
Only up to 2 days, If you fail to pay within the reservation period, you need to fill up another order form to reserve it again or directly email us for an extension.

Can I still add/ remove some items from my order?
Of course, as long as you have not yet settled your payment. Just drop us an email at suzyclothing@gmail.com

I already settled my payment, what's next?

Please send us a clear copy  or photo of your deposit slip to suzyclothing@gmail.com with subject: PAYMENT - FULL NAME. Please allow us 24 hours to verify your payment.

 

OTHERS

Do you have a physical store?
Yes we do! We're located at Eastwood City, QC by appointment only. Contact us thru email for fitting or viewing appointment.

How do I set up an appointment?

Contact us thru email: suzyclothing@gmail.com and we'll send complete instructions on how to visit our studio. Kindly notify us at least a day before your visit.

Please note that our studio's availability may change from time to time, it's best to contact us first so we can pencil your appointment/ time slot of visit.

Can I check and fit your clothes first before I buy?

Yes of course! You're welcome to visit our studio even if you just want to check out our pieces.

Do you allow returns & exchanges?
Yes, please refer to the 'RETURN + EXCHANGE' tab under the 'HOW TO ORDER' drop down menu.

I want to collaborate with your brand, is it possible?
Yes! Suzy clothing is supporting and finding young professionals that envision the same aesthetic as ours. Please send in your portfolio to suzyclothing@gmail.com


I'm a stylist and I want to pull out some of your products, is it possible?
Yup! You may send a formal letter for pullout to suzyclothing@gmail.com, thanks!

We'd like to send an invitation to carry your brand/ to join a bazaar event. How do we reach you?
You may send in your proposal letter to suzyclothing@gmail.com, thanks!

 

Should you have any more question/s or concern/s that are not stated here, please feel free to drop us a message at suzyclothing@gmail.com or through the CONTACT US tab under How to Order.