FAQS

Below are some frequently asked questions— should you have any more question/s or concern/s that are not stated here, please feel free to drop us an email at suzyclothing@gmail.com or click the contact button.

OUR PRODUCTS

What material are your clothes made of?
We always guarantee that our pieces are made with best quality fabrics we can find. Check the details per design for more information about the product.

Where are they made?
All of our products are sourced and made in the Philippines.

Do you allow mixing sizes for twinsets and separates?
Yes, please email us to order.

ORDERING

How do I know which size fits me?
Please refer to the 'SIZING GUIDE' tab under the 'HOW TO ORDER' drop down menu. Some designs are made oversized or tight fitting, we highly suggest to read all details of the product before ordering. You may also consult your size and measurements with us thru email: suzyclothing@gmail.com

I like a certain product but it's already sold out, will you restock?
Some of our products, if not ON-HAND are still available for PRE-ORDER. Which means you need to order it first to have it made for you (Pre-order lead time: 7-9 production days). 

Do you accept international orders?
We don't ship internationally as of now.

What is Pre-order?
It means that if item is not on-hand, you may opt to pre-order instead. We process it for 7-9 working days (Excluding pieces that are labeled 'SOLD OUT').

Can I directly email/ message you my order instead?
Yes, just send in your complete details:
 
Full name:
Contact no. and Email:
Complete address:
Order/s: (name, size, color & quantity)
MOP: (BPI/BDO deposit/ LBC/ GCASH/ Western Union/ Palawan Padala)
Date of payment:

send to: suzyclothing@gmail.com

How long is your reservation period?
Only up to 2 days, If you fail to pay within the reservation period, you need to fill up another order form to reserve it again or directly email us for an extension.

Can I still add/ remove some items from my order?
Of course, as long as you have not yet settled your payment. Just drop us an email at suzyclothing@gmail.com

I already settled my payment, what's next?
Please send us a copy or photo of your deposit slip at suzyclothing@gmail.com with subject: 'PAYMENT- (your full name)' and we will promptly reply your order status.

OTHERS

Do you have a physical store?
Yes we do! We're located at Eastwood City, QC by appointment only. Contact us thru email for fitting or viewing appointment.

How do I set up an appointment?

We're open Tuesday- Sunday; 11am-6pm.

Contact us thru email: suzyclothing@gmail.com and we'll send complete instructions on how to visit our studio. Kindly notify us at least a day before your visit.

Please note that our studio's availability may change from time to time, it's best to contact us first so we can pencil your appointment/ time slot of visit.

Can I check and fit your clothes first before I buy?

Yes of course! You're welcome to visit our studio even if you just want to check out our pieces.

Do you allow returns & exchanges?
Yes, please refer to the 'RETURN + EXCHANGE' tab under the 'HOW TO ORDER' drop down menu.

I want to collaborate with your brand, is it possible?
Yes! Suzy clothing is supporting and finding young professionals that envision the same aesthetic as ours. Please send in your portfolio to suzyclothing@gmail.com


I'm a stylist and I want to pull out some of your products, is it possible?
Yup! You may send a formal letter for pullout to suzyclothing@gmail.com, thanks!

We'd like to send an invitation to carry your brand/ to join a bazaar event. How do we reach you?
You may send in your proposal letter to suzyclothing@gmail.com, thanks!